Return Policy
We are committed to making you satisfied with every purchase. To ensure you have a smooth return and exchange experience, we have established the following return policy:
Return conditions
Item condition: Returned items must be unused, in the same condition as when received, and in the original packaging.
Time limit: Please contact us within 30 days of receiving the item to initiate a return or exchange request.
How to initiate a return
1. Please provide your order number, details of the returned item, and the reason for the return.
2. Our customer service team will assist you in completing the return process.
Return process
- Once the return request is approved, we will provide you with detailed return instructions.
- Please package the item properly to ensure that it is not damaged during transportation.
Refund instructions
- Once the returned item is received and confirmed to be eligible for return, we will process the refund as soon as possible.
- The refund will be refunded to your payment account via the original route, and the estimated arrival time is 3-5 business days.
Exchange Service
- If you need to exchange the size, color or style of the product, please indicate your request when requesting a return.
- Exchange service is subject to product inventory.
Shipping Instructions
- If the return is not due to our fault or product quality issues, the return shipping costs must be borne by the customer.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately and provide photos of the product and packaging.
- We will resolve the issue for you as soon as possible.
Non-returnable Products
- Some products (such as gift cards, special items, clearance items, and custom items) may not be eligible for returns. Please refer to the product detail page for details.
Contact Us
- If you have any questions or need help, please feel free to contact our customer service team. We will serve you wholeheartedly and ensure that your return or exchange experience is hassle-free.
We always put your satisfaction first and strive to provide you with the best shopping experience. Thank you for choosing our products!